If you're experiencing issues with the product not turning on, low battery, or operational problems, please try the following steps:

1. Check the battery level
   • Charge the product using the included charging cable for at least 2 hours to ensure sufficient battery power
2. Refer to the user manual
   • A detailed instruction manual is included in the product packaging, containing complete operating instructions and troubleshooting methods
3. Button operation
   • Make sure you're following the correct button sequence as described in the manual
4. Reset the product
   • Some products support a reset function; please refer to the "Troubleshooting" section in the manual for specific instructions

If the problem persists after following the manual instructions, please contact our customer service team for further technical support.

We’re sorry to learn you’re not absolutely satisfied with your product. We endeavour to ensure that everything we produce is as pleasurable as it can possibly be, and since all our bodies are different, it can take some time to acclimatise to the unique sensations. Unfortunately, due to the highly intimate nature of our products, we are unable to accept returns once the packaging seal has been broken. We hope you understand that that’s in everybody’s best interest, and our goal is only to keep you, our customers, and our colleagues safe. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can evaluate the issue and make it right.

warranty

We do not offer any kind of repair service due to hygienic standards. In order to serve you better, please let us know which product and what issue you are experiencing. With this information, we will be able to send you the appropriate troubleshooting techniques and, if necessary, our warranty information.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can evaluate the issue and make it right.

warranty

We do not offer any kind of repair service due to hygienic standards. In order to serve you better, please let us know which product and what issue you are experiencing. With this information, we will be able to send you the appropriate troubleshooting techniques and, if necessary, our warranty information.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We take your privacy very seriously. All transactions are processed through secure payment gateways, and we comply with data protection laws to keep your personal information safe. Our website uses encryption technology to protect your data during checkout, and we will never share your information with third parties.

Yes, we use secure payment gateways that encrypt your credit card information during the transaction process. We follow industry-standard security protocols to ensure that your financial data is kept safe and secure.

You can pay by debit or debit card – we accept Visa, MasterCard and American Express.

Yes, you'll receive information via email on how to track your order once your order is dispatched.

If you have any issues or concerns about your toy, you can get in touch with our Customer Care team. For advice on how to use your toy, please visit our block. It's packed with good ideas for enhancing your sex life.