Refund policy
100% Satisfaction Guarantee & Return Policy
We stand firmly behind every product we distribute—your satisfaction remains our top priority. Should you be dissatisfied with your online purchase, you may submit a return request within 14 calendar days from the date of delivery.
Order Cancellation Policy
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Cancellation WindowYou may cancel your order within 24 hours of purchase if your order has not been processed for shipping.Cancellation requests submitted after 24 hours will be reviewed based on real-time order status and are not guaranteed for approval.
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Order Processing TimeOrders are generally processed and shipped within 1–3 business days.Full refunds will be issued for valid cancellation requests received within the 24-hour window and prior to shipping processing.
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Important NotesOrders can be successfully canceled only if the request is submitted within the official cancellation time frame and before shipment arrangement.
Wrong Product Ordered
If you change your mind or accidentally order the wrong item, please contact our customer service at support@wondebliss.com. We can modify or cancel your order before your package is dispatched from our warehouse. Once the order has been shipped, no further modifications or cancellations will be available.
Product Inspection & Issue Notification
Upon receiving your package, please carefully inspect all items. If you find any defects, damage, or order discrepancies (such as incorrect items), please contact our customer service team promptly via email at support@wondebliss.com with a detailed description of the issue. We will offer a replacement or refund at our discretion.
To ensure fast review and resolution, please include the following required information in your email:
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Product name and order number
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Clear photos for defective items, including structural damage and functional malfunctions.
Return Eligibility Criteria
To be eligible for a return, the item must comply with the following requirements:
- Unworn, unused, and maintained in the original condition as delivered;
- Retention of all original tags and labels;
- Packaged in the original product packaging;
- Accompanied by the original receipt or valid proof of purchase.
Non-Returnable Items
Pursuant to health and hygiene regulations, the following categories of items are excluded from our return policy:
- Opened or used products;
- Customized or personalized items.
Return Initiation Procedure
- Contact our customer service team at support@wondebliss.com to initiate your return application.
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Upon approval of your return request, we will inform you of the specific return shipping address and logistics procedures.
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Important Note: Items returned without prior return approval will not be accepted or processed.
Refund & Associated Fees
The buyer is responsible for all return shipping charges. We will promptly finalize your refund after receiving and inspecting the returned merchandise.
A processing fee will be subtracted from your total refund value, and the remaining funds will be credited back to your original payment method.
Should you have any inquiries regarding returns or refunds, please reach out to our support team at support@wondebliss.com. We are dedicated to delivering efficient and professional customer assistance.
For Countries Prohibiting Adult Products
We will take all reasonable measures to support customs clearance, but clearance success cannot be guaranteed. Our company shall not be held responsible for any losses resulting from customs detention or confiscation.
Return Shipping Liability
All return shipping expenses for customer-requested returns must be covered by the buyer, calculated according to your selected courier’s standard rates.
If items are shipped incorrectly due to our error, all return shipping fees will be fully covered by us at no cost to you.
If you checked out using a phone number only, please initiate your return request through the link in your SMS order confirmation.
