Discover more in our FAQ
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Support hours: Monday-Sunday, 8am-10pm
How long does shipping take?
How long does shipping take?
Shipping typically takes 7-10 business days within the United States. For international orders, shipping can take 15 business days, depending on the destination and customs processing times. You will receive a tracking number once your order has shipped so you can monitor its progress.
Do you offer discreet shipping?
Do you offer discreet shipping?
Yes, discreet shipping is a priority for us – all packages are delivered in plain, unmarked packaging with no product details visible. Your privacy is fully protected throughout the delivery process.
What payment methods do you accept?
What payment methods do you accept?
We offer 10 payment methods . For payment issues, contact online support or email support@wondebliss.com – we will solve it for you as soon as we see it,
We accept:
Apple Pay
Google Pay
Visa
Mastercard
American Express
JCB
etc.
When will my order be shipped?
When will my order be shipped?
We typically process and ship online orders within one week of receipt. Most orders arrive within 15 days of shipment, though delivery timelines may vary slightly by region – we appreciate your understanding.You can check your order status at any time by logging into your Wondebliss account once your order has shipped.
Can l return the product?
Can l return the product?
We do offer returns, with the requirement that products remain in their original, unopened packaging.
As adult products prioritize health and privacy protection, we’re unable to resell items that have been opened – we appreciate your understanding on this policy.
For return requests, please reach out to our customer service team within 30 days of receiving your order.
What are the return policy standards?
What are the return policy standards?
To be eligible for a return, the item must comply with the following requirements:
- Unused, and maintained in the original condition as delivered;
- Retention of all original tags and labels;
- Packaged in the original product packaging;
- Accompanied by the original receipt or valid proof of purchase.
Are your products body-safe?
Are your products body-safe?
Yes, your safety is our top priority. All Wondebliss products are crafted from medical-grade silicone or ABS plastic to ensure body-safe use.
How do I clean my toy?
How do I clean my toy?
For silicone or ABS products: We recommend cleaning with warm water and mild soap, or a dedicated toy cleaner for optimal care.Tip: Please store your product in a dry place after cleaning to maintain its quality.
What should I do if the product won't turn on or isn't working properly?
What should I do if the product won't turn on or isn't working properly?
If you're experiencing issues with the product not turning on, low battery, or operational problems, please try the following steps:
1.Check the battery level
Charge the product using the included charging cable for at least 2 hours to ensure sufficient battery power
2.Refer to the user manual
A detailed instruction manual is included in the product packaging, containing complete operating instructions and troubleshooting methods
3.Button operation
Make sure you're following the correct button sequence as described in the manual
If the problem persists after following the manual instructions, please contact our customer service team for further technical support.
Are the toys waterproof?
Are the toys waterproof?
Most of our products feature IPX6 or IPX7 waterproofing (please refer to individual product descriptions for details). Waterproof-rated items are suitable for use in the shower or bath.
Will my credit card information be secure?
Will my credit card information be secure?
Yes, we use secure payment gateways that encrypt your credit card information during the transaction process.
We follow industry-standard security protocols to ensure that your financial data is kept safe and secure.
How do you protect my privacy and personal information?
How do you protect my privacy and personal information?
We take your privacy very seriously.
All transactions are processed through secure payment gateways, and we comply with data protection laws to keep your personal information safe.
Our website uses encryption technology to protect your data during checkout, and we will never share your information with third parties.
