Discover more in our FAQ
Have a question or comment? Don't be shy: Reach out and say hi!
Is shipping free?
Is shipping free?
Our mid-year summer sale: All orders ship free, no minimum, no hidden fees.
How long does shipping take?
How long does shipping take?
We ship directly from China. Standard delivery takes 7–15 business days. A tracking number will be provided once your order ships.
Do you offer discreet shipping?
Do you offer discreet shipping?
Yes. All orders are shipped in plain, unmarked neutral packaging with no adult branding or sensitive logos. Your privacy is fully protected.
When will my order be shipped?
When will my order be shipped?
Orders are processed and shipped within 1–5 business days. Delivery typically takes 7–10 business days within the US.
What is your return policy?
What is your return policy?
Please check our refund policy here.
Can I return the product?
Can I return the product?
Returns are accepted only for unopened, unused products in original packaging. Opened items cannot be resold due to health and privacy reasons. Please contact customer service within 14 days of receiving your order.
What are the return policy standards?
What are the return policy standards?
To be eligible for a return, the item must:
- Be unused and in original condition
- Have all original tags and packaging
- Include the original receipt or proof of purchase
Are your products body-safe?
Are your products body-safe?
Yes. All products are made from body-safe materials, free of phthalates and BPA, and latex-free.
Is this product waterproof and easy to clean?
Is this product waterproof and easy to clean?
Yes. Most products feature IPX6/IPX7 waterproofing. Clean with warm water and mild soap before and after use; air dry completely.
Is this product quiet for private use?
Is this product quiet for private use?
Yes. Designed with ultra-quiet operation for discreet and private indoor use.
What if my product won’t turn on or work properly?
What if my product won’t turn on or work properly?
Charge for at least 2 hours. Follow the user manual for operation or reset steps. Contact support if issues persist.
Will my credit card information be secure?
Will my credit card information be secure?
Yes. We use secure encrypted payment gateways. Your financial data is protected and never stored in full.
How do you protect my privacy and personal information?
How do you protect my privacy and personal information?
We comply with global data protection laws. All transactions are encrypted. We never share your personal information with third parties.
What payment methods do you accept?
What payment methods do you accept?
We accept Apple Pay, Google Pay, Visa, Mastercard, American Express, JCB, and other major credit cards.
